E-CIGARETTE WARRANTY & RETURNS
We have the best quality products and the most amazing customer service and want you to be 100% satisfied and successful with our Veppo Electronic Cigarette. We stand behind our products and are here to support you on your new path to vaping. If we make an error in your order we will correct it right away. If your shipment is damaged by the shipping courier, please file a claim with your local office. Then give us a call so we can send you any parts that were damaged.
For products that just don’t seem to work the way they should or are defective, we will gladly replace them free of charge or offer you a store credit. But what is considered defective? If you think your e-cig is not working the way it should, please call our Customer Service Ninjas to help troubleshoot the issue that you are having and help you decide if it is defective.
30 DAY GUARANTEE
Any unopened or unused product can be returned for a full refund or store credit within 30 days of purchase. But, if you have the electronic cigarette, we would like you to give it a chance. Our Veppo e-cig is the closest product available to the real thing, but there is still some getting used to it. We urge you to be patient and work with our Customer Service Ninjas to help you with your transition. Getting the right flavor and nicotine level you are used to is key in being successful with the e-cig. We are very confident that with our help and your cooperation, we can make your transition to the e-cig a success. If after 30 days of using the e-cig and working with the Ninjas, you strongly feel the e-cig is just not for you, return the product and we will issue you a refund or store credit for 50% of your order.
If you need to return an item, simply follow these instructions.
- Login into your account,
- View the order using the "Complete Orders" link under the My Account menu
- Click the Return Item(s) button.
We'll notify you via phone or e-mail to discuss your return. Any returns need to be approved by our Customer Service Ninjas. Returns received without approval will not be issued a refund or credit.
Better yet, just call the Ninjas at 1-888-566-1836. Most of the time, they'll get you sorted out with e-cigarette Ninja tips and tricks.